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Shipping & Returns & Warranties

Returns Policy

You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect item, etc.).

On some return items a re-stocking fee of 20% maybe applied.

Ultimate Power Steering supplies seal kits, due to the vast amount of vehicle variations the seal kits are matched to the vehicle information given by you our customers, Ultimate Power Steering is not liable if the vehicle has been modified or changed and the seal kit will not fit the application.

*Please Note – All Seal Kits for Power Steering Racks, Power Steering Boxes & Pumps are not refundable*

We will not refund any item after 3 months from delivery date unless the item is defective.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Product Warranty Policy


Our products are covered under the following warranties, unless otherwise stated on the invoice.

Power Steering Pumps – 1 Year / 20,000Km.
Power Steering Racks – 2 Years / 40,000Km.
Power Steering Boxes –2 Years / 40,000Km
Hoses – 1 Year / 20,000Km.
Rack Ends – 2 Years / 40,000Km.
Electrical Parts – 1 Year / 20,000Km. (Terms & conditions apply)

**Electrical Parts Terms & Conditions warranty is void if the part has been wired up incorrectly, missed used or damaged in any way**

Seal Kits – No Warranty or Credit Returns apply on this product line!

If in the event that one of our products is faulty, the customer must contact Ultimate Power Steering immediately. Invoice number and Kilometers traveled are required for any claim. No Compensation will be made or considered if Ultimate Power Steering is not notified as soon any issues arise.

Our warranty policy covers for replacement of faulty product only it doesn’t cover any labour charges incurred
If any of our products are used for racing, there is no warranty on the product under race applications.

Shipping

We can ship to virtually any address in Australia & New Zealand. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kgs.

Please note once goods have been paid in full and send via freight company Ultimate Power Steering is not liable for lost or damage goods, any duties and taxes that may need to be paid.

 

 
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Exclusive Distributor Australia & New Zealand For Electric Power Assisted Steering (EPAS) Kits for Motor Sport Applications.